Privacy Policy - InstaHost Solutions

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• How to complain

Post

71 Shelton Street , Covent Garden, London, WC2H 9JQ, GB

Email

The.Team@instahost.co.uk

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Purchase or account history

• Account information

• Website user information (including user journeys and cookie tracking)

• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details

• Addresses

• Purchase history

• Account information, including registration details

• Information used for security purposes

• Marketing preferences

We collect or use the following information to prevent, detect, investigate or prosecute crimes:

• Names and contact information

• Customer or client accounts and records

• Financial transaction information

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Addresses

• Marketing preferences

• Location data

• Purchase or viewing history

• IP addresses

• Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

• Name

• Contact information

• Financial transaction information

We collect or use the following information for recruitment purposes:

• Contact details (eg name, address, telephone number or personal email address)

• Date of birth

• Right to work information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Address

• Payment details

• Account information

• Purchase or service history

• Customer or client accounts and records

• Financial transaction information

• Correspondence

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• • Service Provision: We need to collect personal information, such as names, email addresses, and billing details, to create and manage customer accounts, facilitate transactions, and provide support. This allows us to deliver reliable services tailored to the specific needs of our customers.

• • Customer Support: Personal information enables us to offer effective customer support. By understanding our customers’ needs and issues, we can provide timely assistance and improve their overall experience with our services.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• • We require personal information such as names, email addresses, and payment details to create, manage, and maintain customer accounts. This ensures that our customers have access to their services and can manage their needs efficiently.

Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• • Fraud Prevention: Collecting personal information helps us detect and prevent fraudulent activities that could harm our customers and the integrity of our services. This proactive approach safeguards our customers’ investments and maintains trust in our platform.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• • Enhanced Customer Experience: By collecting personal information, we can send relevant service updates that keep customers informed about new features, improvements, and changes to our services. This helps customers make the most of their hosting experience and enhances overall satisfaction. Targeted Marketing: Using personal information allows us to tailor our marketing efforts to meet the specific needs and interests of our customers. This ensures that the content we deliver is relevant and valuable, thereby improving engagement and customer loyalty.

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for recruitment purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• • Identifying Qualified Candidates: Collecting personal information, such as resumes and application forms, allows us to assess candidates’ qualifications and experiences. This helps us identify individuals who are best suited for our open positions, ultimately enhancing our team’s capabilities.
  • Streamlining the Recruitment Process: By using personal information to manage applications and track candidates, we can streamline our recruitment process. This leads to more efficient hiring practices, reducing the time and resources spent on recruitment.
  • Improving Job Matching: Personal information enables us to match candidates’ skills and experiences with the specific requirements of our roles. This ensures a better fit for both the candidate and the organization, contributing to higher job satisfaction and retention rates.
  • Enhancing Diversity and Inclusion: By collecting demographic information voluntarily, we can analyze our recruitment processes for diversity and inclusion. This helps us identify areas for improvement and supports our commitment to creating a diverse workforce.
  • Compliance with Employment Laws: Collecting and processing personal information is necessary for adhering to legal obligations related to employment practices. This ensures that we remain compliant with relevant laws and regulations.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• • Timely Customer Support: Collecting personal information enables us to provide prompt and accurate responses to customer inquiries.
  • Understanding the specific context of each query allows us to assist customers more effectively, enhancing their overall experience.
  • Effective Issue Resolution: Access to personal information is essential for investigating and resolving complaints or claims. This ensures that we can address issues thoroughly, leading to satisfactory outcomes for our customers and minimizing frustration.
  • Improving Service Delivery: By analyzing the nature and frequency of queries and complaints, we can identify trends and areas for improvement in our services. This proactive approach helps us enhance our offerings and prevent future issues, ultimately benefiting all customers.
  • Building Customer Trust: Addressing complaints and queries transparently demonstrates our commitment to customer satisfaction. This fosters trust and encourages open communication, reinforcing our relationship with customers.
  • Legal Compliance: Collecting personal information is often necessary to comply with legal obligations related to consumer rights and service standards. This ensures we adhere to relevant regulations and maintain our responsibilities as a service provider.

• Directly from you

All information is purged upon request or retained for a period of 12 months after any contract is ended or final payment is recieved.

Who we share information with

Data processors

Payment Providers

This data processor does the following activities for us: Merchant Services