New Insights report sponsored by Genesys found that ‘customer–centric’ brands using advanced AI benefit from increased efficiency, greater brand loyalty, and notable gains in revenue. A global survey of nearly 600 executives across 18 countries found that companies adopting artificial intelligence (AI)-enabled technology across the customer journey have seen a positive impact on customer satisfaction,...
The rapid spread of digitalisation and artificial intelligence, along with advances in mobile Internet and cloud technology are impacting the way we work, let’s have a look at 10 new skills which will keep you to stay ahead of the curve and your competitors. 1. AI/machine learning analyst: Researching and delivering changes to machine learning...
Social Media popularity and influence is big business, I checked this morning, I could have purchased 4,000 new followers on Twitter for less that a price of a Costa Coffee and 2,000 friends on Facebook for another £5. The Dark Web is more forthcoming, if I am willing to shell out £3,000, I could have...
Long standing users of Windows (Win 3.1 @ ’92 onwards here!) couldn’t help notice that last year’s Windows 10 release was unlike any Windows release ever used before. The feeling that it was a work in progress: glitchier, buggier, less polished than aprevious releases (other than the unspoken Vista disaster) The system wasn’t blue-screening all the time...
Commission signs agreement with industry on cybersecurity and steps up efforts to tackle cyber-threats The Commission today launches a new public-private partnership on cybersecurity that is expected to trigger €1.8 billion of investment by 2020. This is part of a series of new initiatives to better equip Europe against cyber-attacks and to strengthen the competitiveness...
Try going to Google Calendar now and you’ll likely be greeted with a blank page, or a server error page that tells you in a handful of languages that your meetings today are screwed and you should just go outside and escape this internet world. Google Calendar is down, serving up a generic server error...
Google security researcher Tavis Ormandy has unearthed a slew of critical vulnerabilities, including many remote code execution flaws, in Symantec and Norton enterprise and consumer AV products. The flaws affect the core engine deployed in the products and are, according to Ormandy, “as bad as it gets.” “They don’t require any user interaction, they affect...
A rogue (AP) access point is a wireless access point that has been installed on a secure network without explicit authorization from a local network administrator, whether added by a well-meaning employee or by a malicious attacker. To make a point, a firewall supplier installed one of these (a rogue AP) at the recent RSA...
WhatsApp, the Facebook-owned popular messaging service, has turned on end-to-end encryption for its 1 billion users globally. This monumental move was announced on Tuesday in a blog post by company founders Jan Koum and Brian Acton: “From now on when you and your contacts use the latest version of the app, every call you make,...
IT Savvy business leaders are the new requirements for access into C-Suite positions. That means they communicate an organising vision which affords a central role to leveraging IT for value creation; they engage themselves in strategic IT decisions and insist that their top management team does as well; they construct an equal partnership between business...
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